Legal
Terms of Service
Overview
This website is operated by WonFlo. Throughout the site, the terms "WonFlo," "we," "us," and "our" refer to WonFlo. WonFlo offers this website and the related software platform, including all information, tools, and services available from this site (collectively, the "Services"), to you, the user, conditioned on your acceptance of all terms, conditions, policies, and notices stated here.
By accessing wonflo.com, signing up for a WonFlo account, or otherwise engaging with the Services, you agree to be bound by these Terms of Service ("Terms"), including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the Services, including without limitation contractors who subscribe to WonFlo, homeowners who submit information through funnels powered by WonFlo on behalf of contractors, and general visitors to wonflo.com.
Please read these Terms carefully before accessing or using the Services. By accessing or using any part of the Services, you agree to be bound by these Terms. If you do not agree to all of the terms and conditions of this agreement, you may not access wonflo.com or use the Services.
Any new features or tools added to the Services are also subject to these Terms. You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.
Section 1 — Eligibility and Account Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. The Services are intended for use by businesses and adult homeowners seeking roofing services. They are not intended for use by minors.
You may not use the Services for any illegal or unauthorized purpose, nor may you, in your use of the Services, violate any laws in your jurisdiction (including but not limited to copyright, telecommunications, and consumer protection laws).
You must not transmit any worms, viruses, or any code of a destructive nature. You must not attempt to interfere with, compromise the integrity of, or gain unauthorized access to the Services.
A breach or violation of any of these Terms will result in an immediate termination of your access to the Services.
Section 2 — General Conditions
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (excluding sensitive billing information, which is processed through our payment processor and is encrypted in transit) may be transferred unencrypted across networks and may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services, use of the Services, or access to the Services without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 — Description of the Services
WonFlo is a software platform for roofing contractors. WonFlo enables contractors to:
- Host branded lead-generation funnels on their own custom domains
- Collect inquiries from homeowners regarding roofing services
- Receive enriched lead information including property data, weather and storm history, and lead scoring
- Communicate with homeowners via SMS and email through integrated messaging tools
- Manage leads and customer data through a web-based dashboard
Access to certain Services requires a paid subscription. Subscription terms, pricing, and billing are described at the time of signup.
Section 4 — Subscriptions, Billing, and Cancellation
WonFlo offers subscription-based access to the Services. By subscribing, you authorize WonFlo and its payment processor (Stripe) to charge the recurring subscription fee to your designated payment method on the schedule disclosed at the time of signup.
Subscriptions automatically renew at the end of each billing period unless canceled before renewal. You may cancel your subscription at any time through your account settings or by contacting us. Cancellations take effect at the end of the current billing period; no refunds are provided for partial billing periods, except where required by law.
Subscription pricing is subject to change. We will provide reasonable notice of any pricing change in advance of the renewal that the new pricing would affect. Continued use of the Services after a pricing change takes effect constitutes acceptance of the new pricing.
We reserve the right to modify or discontinue any aspect of the Services at any time, with or without notice. We will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Services, except as required by law.
If a payment fails, we may suspend access to your account until payment is resolved. Repeated payment failures may result in account termination.
Section 5 — Accuracy of Information and Estimates
The Services include automated property data, satellite imagery analysis, and roofing cost estimates derived from third-party data sources, including but not limited to Google Solar API, public property records, and weather event databases. These estimates are provided for informational purposes only and are based on data available at the time of generation.
Estimates and property information generated through the Services:
- Are not guarantees of cost, condition, or any other property characteristic
- Should not be relied upon as the sole basis for any contracting, financing, insurance, or business decision
- Are subject to change based on on-site inspection, contractor pricing, and other factors
WonFlo does not warrant the accuracy, completeness, or timeliness of any data or estimate provided through the Services. Any reliance on such data is at your own risk. Final pricing for roofing work is determined by the contractor in connection with their own inspection and assessment.
Section 6 — Account Information
You agree to provide current, complete, and accurate information when signing up for and using the Services. You agree to promptly update your account information, including business contact details and payment information, so we can complete transactions and contact you as needed.
You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Notify us immediately if you believe your account has been compromised.
Section 7 — Contractor Obligations and Use of Lead Data
Contractors who subscribe to WonFlo and receive homeowner lead data through the Services agree to:
- Use lead data only for the purpose of contacting and providing services to the homeowner who submitted the inquiry
- Comply with all applicable laws regarding consumer communications, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, state-level privacy laws (including but not limited to CCPA, CPRA, VCDPA, CPA, CTDPA, UCPA, and TDPSA), and any applicable local regulations
- Honor opt-out requests from homeowners promptly
- Not sell, transfer, or otherwise disclose lead data to third parties without the homeowner's consent
- Not use the Services or lead data for spam, harassment, or any unlawful purpose
Contractors are solely responsible for their communications with and treatment of homeowners they contact through the Services. Contractors agree to indemnify and hold WonFlo harmless from any claim arising from the contractor's use of lead data or communication with homeowners. Failure to comply with these obligations may result in immediate termination of the contractor's account.
Section 8 — Third-Party Services and Tools
The Services integrate with and rely on third-party services, including (but not limited to) Stripe, Twilio, SendGrid, Cloudflare, Supabase, Google Maps Platform, and various data enrichment providers. We may also offer access to additional third-party tools through the Services.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind. We have no control over and accept no liability for the operation, availability, or accuracy of third-party services. Your use of any third-party service through the Services is governed by that service's own terms.
Section 9 — Third-Party Links
The Services may contain links to third-party websites that are not affiliated with WonFlo. We are not responsible for the content or accuracy of third-party websites and have no liability for any third-party materials, products, or services. We are not liable for any harm or damages related to the purchase or use of goods or services from any third-party website. Please review carefully the third party's policies and practices before engaging in any transaction with them.
Section 10 — User Submissions and Feedback
If you send us creative ideas, suggestions, proposals, plans, comments, or other materials regarding the Services (collectively, "Feedback"), you agree that we may, at any time and without restriction, use, copy, modify, publish, distribute, and otherwise exploit any Feedback you provide. We are under no obligation to maintain Feedback in confidence, to compensate you for Feedback, or to respond to Feedback.
You are solely responsible for any Feedback you submit. You agree that your Feedback will not violate any third-party right, including copyright, trademark, privacy, personality, or other proprietary right, and will not contain libelous, abusive, or otherwise unlawful material. We take no responsibility for any Feedback posted by you or any third party.
Section 11 — Personal Information
Your submission of personal information through the Services is governed by our Privacy Policy. To view our Privacy Policy, please see wonflo.com/privacy.
Section 12 — Errors, Inaccuracies, and Omissions
The Services and information provided through them may occasionally contain typographical errors, inaccuracies, or omissions related to product features, pricing, availability, or other content. We reserve the right to correct any such errors and to change or update information at any time without prior notice.
We undertake no obligation to update, amend, or clarify information in the Services except as required by law. No specified update or refresh date should be taken to indicate that all information has been modified or updated.
Section 13 — Prohibited Uses
In addition to other prohibitions set forth in these Terms, you are prohibited from using the Services or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, state, or local regulations, rules, laws, or ordinances; (d) to infringe upon or violate WonFlo's intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any person; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others without authorization; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape the Services; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Services; (l) to attempt to access another user's account or data; or (m) to use the Services in any manner that could damage, disable, overburden, or impair the Services.
We reserve the right to terminate your access to the Services for violating any prohibited use.
Section 14 — Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of the Services will be accurate or reliable.
You expressly agree that your use of, or inability to use, the Services is at your sole risk. The Services and all content delivered to you through the Services are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall WonFlo, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Services, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability shall be limited to the maximum extent permitted by law.
Section 15 — Indemnification
You agree to indemnify, defend, and hold harmless WonFlo and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, your violation of any law or the rights of a third party, or your use of the Services in violation of these Terms.
Section 16 — Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 17 — Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by canceling your subscription and ceasing your use of the Services.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination.
Section 18 — Entire Agreement
The failure of WonFlo to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us, governing your use of the Services and superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
Section 19 — Governing Law and Dispute Resolution
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Massachusetts, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms or the Services shall be resolved in the state or federal courts located in Essex County, Massachusetts, and you consent to the personal jurisdiction of those courts.
Section 20 — Changes to Terms of Service
You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.
Section 21 — Contact Information
Questions about these Terms should be sent to us at [email protected].
Our contact information: [email protected]